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Know What to Ask Your Restoration Company | SERVPRO® of Wilson County

8/26/2019 (Permalink)

The complications of property damage are extensive, and for business owners, they could impact their livelihood. After a disaster, up to 60% of businesses are unable to reopen as reported by FEMA.

It is essential for business owners to resume operations as quickly as possible, and working with a commercial restoration company that’s trustworthy can make all the difference in this. Knowing what to ask is essential to ensure you are working with a reputable company—here are the questions we recommend:

<h3how-do-they-handle-emergency-response">1. How Do They Handle Emergency Response?

The faster damage is treated, generally, the less costly and time-consuming the restoration process will be. Inquire about how companies handle emergency responses and what their operating hours are to ensure they are able to get to you quickly.

With our 24-hour emergency line, we can begin our response to natural disasters the moment we get the call. This way, damage gets treated more quickly and business owners can focus on other important recovery tasks to resume operations.

<h3how-do-they-train-their-employees">2. How Do They Train Their Employees?

Quality restoration work comes from quality training, so it is important to ensure the technicians working on your property are qualified and well-trained within the field. The guidelines set forth by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) are the best in the industry and should be the pinnacle of their technicians’ education.

In addition to training in accordance with IICRC standards, we also provide our technicians with ongoing education and certification opportunities to ensure they are always able to learn and hone their restoration expertise.

<h3how-do-they-pick-their-equipment">3. How Do They Pick Their Equipment?

Technological advancements have impacted the restoration industry heavily, thus it is important for companies to keep their equipment updated.

We choose our equipment based on the IICRC standards, which ensures we are using the best machinery in the industry. All property damages are most effectively treated with the proper tools, which is why this is an important component of our restoration work.

If you’re in need of commercial restoration, do not hesitate to make the call so you can get your business back faster. Our trained experts are here to help 24/7—contact us today.

Why We’re the Right Choice for Commercial Restoration | SERVPRO® of East Nashville/Madison/Goodlettsville

8/26/2019 (Permalink)

Following a disaster, proper commercial restoration is key for the future health of the business. Unfortunately, 40 to 60% of business owners are unable to reopen following a natural disaster, according to a recent FEMA report. Choosing the right commercial restoration company can make all the difference in a company’s continued success.

We understand the importance of commercial restoration jobs, both for recovery and for business owners’ livelihood. These are our top three reasons we are the right choice for commercial restoration after a disaster:

<h3we-re-always-ready-to-respond">1. We’re Always Ready to Respond

Our emergency line is open 247, which allows us to live up to our slogan “faster to any size disaster.” No matter what time you discover damage to your business, give us a call and our technicians will be ready to respond.

A quick response not only helps during a time fraught with emotion, but it also can cut the costs and time associated with restoration. In almost any disaster scenario, the faster damage is addressed, the simpler the restoration process will be. By letting our technicians handle the situation, business owners can focus on other important tasks to help their business recover.

<h3we-have-a-highly-trained-team">2. We Have a Highly Trained Team

We care deeply about the quality of our work, so our technicians are highly trained in the industry standards set forth by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

After the initial training period, our technicians are also encouraged to continue their education with company-provided resources such as online access courses and certification programs. This ensures they are up-to-date in the field and constantly improving their restoration techniques.

<h3we-use-top-grade-equipment">3. We Use Top-Grade Equipment

The right equipment makes all the difference in the commercial restoration process. We invest in our tools based on the equipment guidelines set forth by the IICRC in order to ensure we are up to industry standards in all of our processes. This equipment allows us to scrub the air for smoke odors or remove water from flood conditions with efficiency and effectiveness, so you can get back to business faster.

If you’re in need of commercial restoration, do not hesitate to make the call so you can get your business back faster. Our trained experts are here to help 24/7—contact us today.

The Best Tips for Picking a Restoration Company | SERVPRO® of South Nashville

8/26/2019 (Permalink)

Property damage can negatively impact anyone, and for business owners, it can also put their livelihood at risk. FEMA reports that after a disaster, over 40% of businesses are unable to reopen.

Business owners are wise to create an emergency plan and pick a restoration company in order to be prepared should a disaster occur. Working with the right restoration company can help your business reopen faster—here’s how to pick the right one:

<h3know-their-emergency-plan">1. Know Their Emergency Plan

Because damage can grow worse with time, it is best to have damages addressed as soon as possible after discovery. Knowing a company’s emergency plan and their response time will help you make the right decision on who to choose.

Our emergency line is on 247, enabling us to take action as soon as a call comes in. Business owners have many things to focus on following a disaster, so we make sure that worrying about the restoration can be left to us.

<h3know-how-their-staff-is-trained">2. Know How Their Staff Is Trained

The way a company trains its staff is a fairly clear measure of the quality of work they do. A reputable restoration company will know that training is an investment and will want its technicians to remain knowledgeable in the field.

Our technicians’ initial training starts with the industry standards set forth by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Following this, they are provided online learning courses and certification programs to keep advancing their knowledge.

<h3know-the-specs-of-their-equipment">3. Know the Specs of Their Equipment

The technological advances in the restoration industry have made it necessary to keep equipment updated in order to provide the best service. A company should take advantage of the tools available to them to ensure the quality of their work.

We choose our equipment based on IICRC guidelines, allowing us to provide top-notch service by taking advantage of the current tech. This way we are able to perform commercial restoration as efficiently and effectively as possible.

If you’re in need of commercial restoration, do not hesitate to make the call so you can get your business back faster. Our trained experts are here to help 24/7—contact us today.

Water Damage at Home | SERVPRO® of Madison/Goodlettsville

7/18/2019 (Permalink)

Non-weather-related damage is the most common type of water damage in the home, caused by plumbing or appliance issues.

There’s no way around it. We need water for life, but one thing we don’t need it to do is cause damage to our home and property.

Did you know that there are many things that cause the different kinds of water damage?

Causes of Water Damage

For the period covering 2009 to 2015, The Travelers Companies Inc. reported that there were five common causes for filing homeowners insurance claims. They were:

  • Exterior wind damage
  • Non-weather-related water damage
  • Hail
  • Weather-related water damage
  • Theft

Water damage claims two spaces on the list, which means it’s a common occurrence. It’s best to look at water damage as weather-related and non-weather-related.

Non-weather-related damage is the most common type of water damage in the home, caused by plumbing or appliance issues. Causing just as much damage but not as common is weather-related water damage, which is often caused by rain and snow.

In the home, the top five causes of water damage are plumbing issues, appliance malfunctions, bursting water pipes, aging water heaters and bad weather.

How to Keep Your Home Dry

The price of water damage may be high, but just think how it could hit your wallet if you did not have sufficient coverage in your homeowners insurance plan. Generally, the following damages are covered by a standard policy:

  • Damages caused by the weight of ice, snow or sleet
  • Discharge and overflow of water, including accidental
  • Rupturing pipes for a steam or boiler heat system
  • Frozen plumbing and pipes

While water damage can be daunting, there are ways to help eliminate certain water-related issues.

You can use these proactive preventive maintenance suggestions as a guide to help keep your home high and dry:

  • Applying water sensors and automatic shut-off valves
  • Installing metal mesh connection hoses on the washer and dryer
  • Keeping gutters and downspouts free of debris
  • Ridding the hot water tank of buildup by flushing it every six months
  • Keeping grease out the kitchen sink and drain

By utilizing these tips, you can make sure you are working to avoid some costly water damage in the future.

Water damage can be a nightmare to deal with, but fortunately, you will always have SERVPRO® of Madison/Goodlettsville on your side to help with the cleanup and restoration process.

Cleaning Up After a Commercial Fire | SERVPRO® of Madison/Goodlettsville

7/15/2019 (Permalink)

Having a professional thoroughly clean after a fire prevents the risk of additional damage

Experiencing a fire in your commercial building cannot only negatively affect profit margins, but also have a detrimental effect on your property, personal belongings and health. The smoke and water that is produced during your fire can be dangerous if not cleaned and restored by professionals. At SERVPRO® of Madison/Goodlettsville, we take the time to properly restore and clean your commercial building safely and effectively, getting you and your business on the road to recovery.

Commercial Fire Damage and Restoration Services

The damaging effects of a fire are caused by more than flames. At SERVPRO® of Madison/Goodlettsville, we understand the complexities of properly restoring and cleaning the damage caused by smoke and soot damage.

Fire damage restoration and smoke removal is a complex task that should only be performed by a professional. Our team has been certified and trained in the proper cleaning and removal of materials that may be hazardous to your health, including glue, solvents, and construction materials that, when burned, can release toxic gases. To protect your commercial building and yourself, you can rely on our tips and the fire damage experts at SERVPRO® of Madison/Goodlettsville.

The moments after your fire are the most crucial, call or contact us today. We never close; our certified, middle Tennessee fire damage restoration team is available 24/7.

If not cleaned correctly, smoke damage can have an impact not only on the well-being of your property, but it can also have an adverse effect on your health. Our experienced team effectively removes and cleans the soot from your commercial building or office utilizing the following services:

  • Damage Assessment:By assessing the soot damage in your commercial building or office we prevent additional destruction. Our trained professionals will also evaluate your items to determine which can be restored or refurbished, saving you money on costly replacements. Once we have done a complete assessment, we can determine the best cleaning and deodorizing plan to get your property restored.
  • Thorough Cleaning Services:With the proper tools and experience, we safely remove the soot damage from your walls, curtains, belongings, furniture, and more. Having a professional thoroughly clean after a fire reduces the dangers to your health and prevents the risk of additional damage.
  • Deodorization and Odor Removal: Soot damage after a fire can lead to a strong odor permeating your commercial building or office. At SERVPRO® of Madison/Goodlettsville, our certified technicians provide you with experienced deodorization services to remove the smell that lingers after soot has settled on your property.

If you’ve experienced fire or smoke damage, SERVPRO® of Madison/Goodlettsville is here to help. Our fully trained water remediation technicians will be there for you when you call.

The Do's and Do Not's of Grilling | SERVPRO® of Madison/Goodlettsville

7/11/2019 (Permalink)

Grease is a major source of flare ups, so be sure to clean your grill between uses.

A summertime backyard barbecue is a great way for your family and friends to enjoy outdoor cooking. But according to the US Fire Administration, barbecue fires severely injure about 6,500 people each year, and cause over $27 million in property damage.

Highlighted below are key safety tips of our DO’s and DON’T’s.


Give yourself plenty of room.  First things first, keep your grill at least 10 feet away from your home, including carports, garages and porches. Fire could flare up into the structure above so grills should not be used underneath any type of roof or over-hanging, especially wooden ones.

Clean your grill regularly.  Grease is a major source of flare ups. Every so often take a good brush to the grill and scrub. Grease and fat to build up on your grill provide more fuel for a fire.

Make sure no gas is leaking. An easy way to check is to make a soapy solution of half liquid dish soap and half water and rub it on the hoses and connections. Then, turn the gas on (with the grill lid open.) If the soap forms large bubbles, that's a sign that the hoses have tiny holes or that the connections are not tight enough.

No decorations near the grillDecorations like hanging baskets, pillows and umbrellas may look nice, but most of these items are made of artificial fibers that burn fast and hot. Make this rule an important.

Keep a spray bottle handy. Fill up a generic spray bottle full of water. That way, if you have a minor flare-up you can spray it with the water to instantly calm it. The bonus of this tip is that water won't harm your food, so dinner won't be ruined!

Fire extinguishers for the win. Most people never think to have one handy, but it could be the best thing to have in an emergency fire. Keep a fire extinguisher within a couple steps of your grill. If you are unsure how to use the extinguisher, don't waste time fiddling with it before calling 9-1-1.


NEVER turn on the gas while your grill lid is closed. When you light the grill with the lid closed it causes gas to build up inside your grill. And when you open the lid a fireball can explode in your face.

Leave a grill unattended. Fires double in size every minute. Before turning on your grill chop veggies, apply seasoning, bring out all your utensils, grab a cold drink… in other words, plan ahead so that and you can focus on grilling.

Don’t overfill your grill with food. Overloading the grill with fatty meats could mean a grease fire. The basic reason for this tip is that if too much fat drips on the flames at once, it can cause a large flare-up that could light nearby things on fire.

Don’t grill indoors.People often think it will be safe to use a grill, especially a small one, indoors. NOT TRUE. In addition to the fire hazard, grills release carbon monoxide, the deadly colorless, odorless gas. That gas needs to vent in fresh air or it can kill you, your family and pets.

If you’ve been affected by a fire, know that SERVPRO® of Madison/Goodlettsville hits all the above qualifications and more. Contact us today to learn how we’re able to make it “Like it never even happened.”

Summer Storms May Cause Water Damage | SERVPRO® of Madison/Goodlettsville

7/9/2019 (Permalink)

Tennessee is known for popup rain showers and unexpected thunderstorms

Summertime in Tennessee is known for popup rain showers and unexpected thunderstorms. We all have to be aware of the dangers of heavy rain, such as flash floods. Each year, around 16 million thunderstorms occur around the world. Of those, 100,000 of them occur in the United States—and 10% of those are considered severe.

Storms in the summer are not an unusual phenomenon, but there also comes a chance for flooding caused by passing thunderstorms. SERVPRO of Madison/Goodlettsville uses advanced water damage inspection and extraction equipment to help them find the moisture and to remove it as quickly as possible.  When a major flooding event occurs, we can call upon our national network of 1,700 SERVPRO franchises and special Disaster Recovery Teams if we need additional resources or personnel.

Flooding and Other Damages

South gets more precipitation than drizzly Seattle, where raingauges collect a mere 37 inches a year. Nashville soaks up 47 inches on average, according to U.S. climate data. Which means that there are many homes effected by flooding.

Hail can prove quite costly, with the NOAA estimating the damage costs reaching $1 billion per year.

Tornadoes are extremely destructive, and they can have wind speeds reaching upward of 200 mph in the worst of occurrences. Even if there isn’t a tornado, there could be significant wind.

Wind speeds with gusts can exceed 57.5 mph during a severe thunderstorm, which is more than enough to cause damage to your property Even the seemingly harmless items in your yard can turn into dangerous projectiles like tree branches. 

If a thunderstorm has resulted in water damage to your home or business, know that the team at SERVPRO® of Madison/Goodlettsville is available 247 to help with cleanup and restoration.

What Property Owners Need to Know about Mold | SERVPRO® of Madison/Goodlettsville

6/28/2019 (Permalink)

Don’t rely on retail products, such as bleaches that promise to kill mold, especially on porous surfaces.

There are many things a property owner or manager has to take care of, and one of those many things is the constant maintenance of the units. Unfortunately, there could be something inhabiting your rental property other than just the current tenants. In fact, it could be an uninvited guest. Yes, you’ve guessed it… MOLD.

If you have a small mold problem, there are household products to remove it from hard surfaces that you or your head of maintenance try using first.  Porous surfaces and large growth, however, mean you need to involve a mold remediation professional, such as SERVPRO® of Madison/Goodlettsville.  When household products are not doing the job properly then call a mold remediation professional that has access to EPA-registered antimicrobial coating after cleaning the surface is the next step. Antimicrobial coating does not only kill the mold colony, but also helps to prevent future growth.

The best defenses against mold are to take away its food source, ensure adequate airflow, and reduce moisture in the air.

  • Don’t rely on retail products, such as bleaches that promise to kill mold, especially on porous surfaces.
  • Vacuum vents every month to remove dust, a primary food source for mold.
  • If you see mold in an area, do not “just” use a fan to dry it out.  Call a professional, as you will likely spread mold spores and create the potential for even more damage.
  • To reduce moisture and control ventilation in the bathroom, run an exhaust fan during a shower or open the door and windows in the bathroom after using it.

The only way to remediate mold safely — and to be sure you’re protecting your property and health from additional risk — is to have trained professionals physically remove it from the affected area.

Ventilation of the home is a crucial way to protect your home from mold. Exchanging room air for outside air can go a long way towards preventing the problem. Basements and bathrooms are the rooms where mold is most likely to be present due to the lack of air flow typically in these rooms. Opening the windows, keeping a dehumidifier in the basement area, and turning on ceiling fans could keep your home aired out enough to help prevent spore growth.

If there has been water damage of any kind. First, make sure the leak is fixed.  Then, dry out the area. The sooner the BETTER! It’s a common misconception that mold is slow-growing and will take a very long time to affect surrounding materials. This is untrue. Mold can start growing and spreading very quickly if the conditions are right (dark, moist, enclosed areas).

Keeping your tenants or guests unexposed to mold is necessity to have a successful rental property or hotel. If your home has experienced water damage you could have mold growing as well. We want you to know that SERVPRO® of Madison/Goodlettsville is here to make it “Like it never even happened.”

Your Family Should Prepare for Fires Together | SERVPRO® of Madison/Goodlettsville

6/27/2019 (Permalink)

Mistakes can happen while cooking, and that’s why being prepared is key.

Being prepared is the best way to protect your family from a fire. Knowing the rules of fire prevention can save lives. Mistakes can happen while cooking, and that’s why being prepared is key. Protecting your kitchen fire, especially young children living in the home, by teaching about kitchen fire safety and putting safety plans into place is always a great idea.

If you can extinguish the fire before it gets out-of-hand, that would be best to limit the amount of damage in your home. Be prepared to think quickly and determine if the fire can be put out without risk of injury or endangering any of your family members. Always put safety first.

According to the National Fire Protection Association, an average of 1,450 fire deaths occur every year in homes with missing or non-functioning smoke alarm. Having smoke alarms may be the most important thing you can do to keep your family safe. Three out of five home fire deaths result from fires in properties without working smoke alarms. More than one-third (38 percent) of home fire deaths result from fires in which no smoke alarms are present. The risk of dying in a home fire is cut in half in homes with working smoke alarms.

Here are some tips for keeping your family safe.

Kitchen Appliances

Cooking is the leading cause of home fires in the United States. A fire can start from:

  • food left unsupervised on a stove or in an oven or microwave 
  • grease spills
  • a dish towel too close to a burner
  • a toaster or toaster oven flare-up 
  • a coffee pot accidentally left on

Tips for using the stove:

  • Always supervise kids while cooking.
  • Turn all pot handles in so they can't be knocked over.
  • Don't wear loose-fitting clothing that could catch fire around the stove.

Smoke Alarms

Tips for using smoke alarms:

  • Install them on every level of your home and in each bedroom.
  • If possible, choose alarms with a 10-year lithium battery.
  • If your smoke alarm uses regular batteries, remember to replace them every year.
  • Test your smoke alarms monthly, and be sure your kids are familiar with the sound of the alarm.
  • Because smoke rises, smoke detectors should always be placed on ceilings or high on walls.
  • If a smoke detector near the kitchen goes off while you're cooking, don't take the battery out of it — you may forget to replace it. Open the doors and windows instead.
  • If you're having a new home built or remodeling an older home, you may want to consider adding a home sprinkler system. These are already found in many apartment buildings and dorms.

If you’ve been affected by a fire, know that SERVPRO® of Madison/Goodlettsville hits all the above qualifications and more. Contact us today to learn how we’re able to make it “Like it never even happened.”

Tips for Homeowners to Lessen Flood Damage | SERVPRO® of Madison/Goodlettsville

6/20/2019 (Permalink)

It is important to understand what to do should a flood occur, even if your home is not in a low-lying area.

The unfortunate truth about homeownership is that you must be prepared for disasters you might not even know you are at risk for. Even for homes that are not in low-lying areas, it is important to understand what to do should a flood occur.

With about natural disasters involving flooding about 90% of the time, it is important knowledge regardless of location.

Protecting Your Home From a Flood

While there are no measures you can take to prevent a flood, there are steps homeowners can take to prevent the extensive damage a flood may cause:

Know your risk. Consult with the local branch of emergency management personnel to understand your area’s evacuation procedures, and make use of the FEMA Flood Map Tool to review historic flood data in your area.

Discuss emergency procedures. Make sure each family member is aware of what to do should evacuation be imminent, and ensure they can locate all emergency supplies within the household.

Raise hazardous materials. The substances that can spill into flood water can cause pollution and create toxic water or even fire hazards. Put things like oil or paint on a high shelf so they are not pulled in to the current.

Turn off electricity. Use your breaker box to shut off power in any room that might be at risk for flooding, even if you don’t think the water is likely to get very high. Currents can carry for a variety of reasons so it is better to be prepared.

Prepare appliances. In the case of a shallow flood, appliances such as washers and dryers can be elevated on bricks or stands to protect the internal workings from water damage.

By planning ahead, homeowners can keep their family safe and lessen the damage water would cause in their home following a flood. These simple precautions can ensure a safer scenario for your loved ones and your home.

If you’ve experienced water damage due to a flood or other causes, SERVPRO® of Madison/Goodlettsville is here to help. Our fully trained water remediation technicians will be there for you when you call.