Recent Why SERVPRO Posts

Know What to Ask Your Restoration Company | SERVPRO® of Wilson County

8/26/2019 (Permalink)

The complications of property damage are extensive, and for business owners, they could impact their livelihood. After a disaster, up to 60% of businesses are unable to reopen as reported by FEMA.

It is essential for business owners to resume operations as quickly as possible, and working with a commercial restoration company that’s trustworthy can make all the difference in this. Knowing what to ask is essential to ensure you are working with a reputable company—here are the questions we recommend:

<h3how-do-they-handle-emergency-response">1. How Do They Handle Emergency Response?

The faster damage is treated, generally, the less costly and time-consuming the restoration process will be. Inquire about how companies handle emergency responses and what their operating hours are to ensure they are able to get to you quickly.

With our 24-hour emergency line, we can begin our response to natural disasters the moment we get the call. This way, damage gets treated more quickly and business owners can focus on other important recovery tasks to resume operations.

<h3how-do-they-train-their-employees">2. How Do They Train Their Employees?

Quality restoration work comes from quality training, so it is important to ensure the technicians working on your property are qualified and well-trained within the field. The guidelines set forth by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) are the best in the industry and should be the pinnacle of their technicians’ education.

In addition to training in accordance with IICRC standards, we also provide our technicians with ongoing education and certification opportunities to ensure they are always able to learn and hone their restoration expertise.

<h3how-do-they-pick-their-equipment">3. How Do They Pick Their Equipment?

Technological advancements have impacted the restoration industry heavily, thus it is important for companies to keep their equipment updated.

We choose our equipment based on the IICRC standards, which ensures we are using the best machinery in the industry. All property damages are most effectively treated with the proper tools, which is why this is an important component of our restoration work.

If you’re in need of commercial restoration, do not hesitate to make the call so you can get your business back faster. Our trained experts are here to help 24/7—contact us today.

The Best Tips for Picking a Restoration Company | SERVPRO® of South Nashville

8/26/2019 (Permalink)

Property damage can negatively impact anyone, and for business owners, it can also put their livelihood at risk. FEMA reports that after a disaster, over 40% of businesses are unable to reopen.

Business owners are wise to create an emergency plan and pick a restoration company in order to be prepared should a disaster occur. Working with the right restoration company can help your business reopen faster—here’s how to pick the right one:

<h3know-their-emergency-plan">1. Know Their Emergency Plan

Because damage can grow worse with time, it is best to have damages addressed as soon as possible after discovery. Knowing a company’s emergency plan and their response time will help you make the right decision on who to choose.

Our emergency line is on 247, enabling us to take action as soon as a call comes in. Business owners have many things to focus on following a disaster, so we make sure that worrying about the restoration can be left to us.

<h3know-how-their-staff-is-trained">2. Know How Their Staff Is Trained

The way a company trains its staff is a fairly clear measure of the quality of work they do. A reputable restoration company will know that training is an investment and will want its technicians to remain knowledgeable in the field.

Our technicians’ initial training starts with the industry standards set forth by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Following this, they are provided online learning courses and certification programs to keep advancing their knowledge.

<h3know-the-specs-of-their-equipment">3. Know the Specs of Their Equipment

The technological advances in the restoration industry have made it necessary to keep equipment updated in order to provide the best service. A company should take advantage of the tools available to them to ensure the quality of their work.

We choose our equipment based on IICRC guidelines, allowing us to provide top-notch service by taking advantage of the current tech. This way we are able to perform commercial restoration as efficiently and effectively as possible.

If you’re in need of commercial restoration, do not hesitate to make the call so you can get your business back faster. Our trained experts are here to help 24/7—contact us today.

Tips for Homeowners to Lessen Flood Damage | SERVPRO® of Madison/Goodlettsville

6/20/2019 (Permalink)

It is important to understand what to do should a flood occur, even if your home is not in a low-lying area.

The unfortunate truth about homeownership is that you must be prepared for disasters you might not even know you are at risk for. Even for homes that are not in low-lying areas, it is important to understand what to do should a flood occur.

With about natural disasters involving flooding about 90% of the time, it is important knowledge regardless of location.

Protecting Your Home From a Flood

While there are no measures you can take to prevent a flood, there are steps homeowners can take to prevent the extensive damage a flood may cause:

Know your risk. Consult with the local branch of emergency management personnel to understand your area’s evacuation procedures, and make use of the FEMA Flood Map Tool to review historic flood data in your area.

Discuss emergency procedures. Make sure each family member is aware of what to do should evacuation be imminent, and ensure they can locate all emergency supplies within the household.

Raise hazardous materials. The substances that can spill into flood water can cause pollution and create toxic water or even fire hazards. Put things like oil or paint on a high shelf so they are not pulled in to the current.

Turn off electricity. Use your breaker box to shut off power in any room that might be at risk for flooding, even if you don’t think the water is likely to get very high. Currents can carry for a variety of reasons so it is better to be prepared.

Prepare appliances. In the case of a shallow flood, appliances such as washers and dryers can be elevated on bricks or stands to protect the internal workings from water damage.

By planning ahead, homeowners can keep their family safe and lessen the damage water would cause in their home following a flood. These simple precautions can ensure a safer scenario for your loved ones and your home.

If you’ve experienced water damage due to a flood or other causes, SERVPRO® of Madison/Goodlettsville is here to help. Our fully trained water remediation technicians will be there for you when you call.

Why choose SERVPRO® of Madison/Goodlettsville for Air Ducts Are Due for Cleaning

6/12/2019 (Permalink)

Crew members of SERVPRO® of Madison/Goodlettsville of giving a thorough and professional clean after completing a home renovation.

Living in a humid summer climate, your air conditioning system likely works very hard from May to September. While changing your air filters and performing [regular recommended maintenance](https://www.energy.gov/energysaver/maintaining-your-air-conditioner) are great first steps, sometimes these might not be enough to keep the air in your home healthy.

Because HVAC systems are designed to redistribute air throughout the home, contaminants within the ducts can quickly lead to health problems—and can even lead to your system running less efficiently. If you are unsure whether your system is due for a clean, there are some signs that might point to yes.

### How to Know Your Air Ducts Need Cleaning

Here are four signs that mean [your ducts might be due for a clean](https://nadca.com/resources/blog/4-signs-your-air-ducts-need-cleaning):

*1. You’ve found evidence of mold around your HVAC system.

Because air conditioner systems can develop condensation, it is a perfect place for mold to grow—especially if you live in a humid climate. Because your HVAC system circulates air through the home, it can also spread these mold spores from room to room. It is important to get a thorough and professional clean to keep this problem from getting out of hand, as mold exposure can lead to [serious health problems for your household](https://www.medicinenet.com/mold_exposure/article.htm).

*2. You’ve just renovated your home or live in new construction.

Even if contractors are diligent about cleaning up after themselves, dust and debris can always find a way into the nooks and crannies of your HVAC system. Additionally, the materials used in construction can contain particulates that are not safe to breathe in, which can make this a dangerous scenario.

*3. You feel you’re always dusting.

Everyone has to dust from time to time, but if you are noticing an excessive amount of dust on your surfaces, a duct cleaning may be in order. As dust travels through your HVAC system, your vents will redistribute it around the home. This creates more housework and can also lead to asthma and allergy symptoms.

*4. You’ve seen an increase in heating or cooling costs.

If you have lived in your home for awhile, you should generally be able to estimate your heating and cooling bills from month to month. If you begin seeing bills get noticeably more expensive, it might mean that your system is running inefficiently due to dirty ducts. Severe contamination in an HVAC system will cause it to work much harder to distribute the same amount of air, translating to higher utility bills for homeowners.


*Do any of these signs apply to your home? If so, give [SERVPRO® of Madison/Goodlettsville](https://www.SERVPROmadisongoodlettsville.com/airduct-cleaning) a call so you can have a professional assessment done on your ducts.*

We Stay Focused on a “Restore vs. Replace” Mentality | SERVPRO® of Madison/Goodlettsville

6/6/2019 (Permalink)

Our technicians work with a “restore first” mentality.

When disaster strikes, we can get there fast, but did you know there is another reason why we should be one of your first calls if the worst should occur?

In fact, when it comes to your property, our technicians work with a “restore first” mentality aided by the use of specialized equipment and cleaning techniques. This helps reduce the interruptions to life and helps get your home or business back to pre-disaster condition.

We Can Help With Restoration Following a Fire

During the stress of the situation, knowing what to do after a fire has damaged your property is often confusing, but that’s where we come in. One call to us and we will start working for you at your request.

No two fire damage events are the same, and while our highly trained team works to develop a unique plan that is tailored to your needs, the general process remains the same.

Here are the steps that are included in our process:

1. Emergency contact. Once we have been contacted by you, we will ask a series of questions regarding the fire damage, which will help us send out the proper equipment and resources with our team.

2. Inspection and fire damage assessment. Once they arrive on the scene, our team will perform an inspection and test adjoining rooms of the property to determine the extent of fire, smoke and soot damage to help us determine the right plan of action for your property.

3. Immediate board-up and roof-tarp service. Fire damage can compromise windows, walls and roofs, so we make sure that your property is secure and protected from further damage by boarding up any missing windows and walls and placing a tarp on damaged roofs.

4. Water removal and drying (if water damage is present). Since water damage often accompanies fire damage, we’ll begin the process of removing wet items right away. Dehumidifiers and air movers are brought in to remove the remaining water and finish up the drying process.

5. Removal of smoke and soot from all surfaces. We have specialized equipment and techniques to remove the smoke and soot from ceilings, walls and other surfaces.

6. Cleaning and sanitizing. If it is possible, we will clean any restorable items and structures. Industrial air scrubbers and fogging equipment are used to help remove odors.

7. Restoration. This is our final step in getting your property back to pre-fire condition. Restoration can involve minor repairs like replacing drywall, painting and installing new carpet. It could also involve major repairs like reconstruction of damaged areas.

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO® of Madison/Goodlettsville is available for emergency cleanup and restoration services 24 hours a day, seven days a week.

Reaction Steps for Water Damage | SERVPRO® of Madison/Goodlettsville

5/29/2019 (Permalink)

SERVPRO® of Madison/Goodlettsville is here to help, no matter what size job.

Whether it’s from a hidden leak, sudden flood or broken pipe, discovering water damage anywhere in your home or business can be alarming. However, by staying calm and following a few steps right away, you can get your property back to normal in no time.

Safety First

Determining the safety of your location is the most important thing when you first discover water damage. Turn off the power if need be, make sure floors and ceilings are structurally sound and ensure that there aren’t electrical items that could cause shocks when wet. Never stick around a potentially hazardous area to attempt cleanup.

Professionals Second

After you’re sure the situation is safe, consulting with a professional service should be your next step. With a 24/7 Emergency Service line, the ability to work with your insurance on your behalf and a Master Water Restorer on staff, we can provide a fast and easy cleanup designed to get your life back to normal in a hurry.

Air Flow Third

As you’re waiting on us to arrive, maximize your time by salvaging what you can from the damaged areas. If any items such as furniture, fabric or papers are affected, moving them out can make them more viable for restoration later on.

If the weather outside is dry and not too humid, opening a window and creating airflow can begin evaporating water from surfaces in the room. We’ll tackle the big stuff once we get there, but these small steps can go a long way.

Absorption Fourth

While a mop can’t take the place of professional restoration, removing standing water can certainly have an impact. If you’re able, use a mop or water-rated vacuum cleaner to clear out puddles and standing water throughout the impacted area.


If you’ve just discovered water damage in your home or commercial property, SERVPRO® of Madison/Goodlettsville is here to help. Call us today—we’re faster to any size disaster.

Avoiding Fire Risks in the Kitchen | SERVPRO® of Madison/Goodlettsville

5/23/2019 (Permalink)

The leading cause of kitchen fires is unattended cooking.

Spending time in the kitchen with family and friends is somewhat of a social event. It’s a place for family and friends to gather for quality time and also a place where delicious eats are cooked up. But if we’re not careful, the kitchen is also the space where many home fires occur.

The No. 1 cause of home fires and injuries are cooking fires, and the leading cause of these kitchen fires is unattended cooking.

It has been reported by State Farm that, in 2017, they paid out over $130 million in homeowners insurance claims related to grease and other cooking fires. According to the insurance company, these are the worst states for kitchen fires:

  • North Carolina
  • Texas
  • Pennsylvania
  • California
  • Ohio
  • Illinois
  • Maryland
  • New York
  • Alabama
  • Georgia
Fire Safety Tips for Cooking

Remaining in the kitchen while cooking is not the only fire safety tip you should be following. Here are some other helpful tips to observe while cooking:

1. What type of clothing are you wearing? Does your outfit have long, flowing sleeves or is it big and baggy? It could catch on fire if you aren’t careful while cooking over the stove. It’s best to wear short or close-fitted sleeve shirts and make sure any baggy shirts are tucked in or tied back.

2. What items around the stovetop are flammable? Make sure you don’t have kitchen towels, oven mitts, appliance cords or even curtains too close to the stovetop when cooking. Ideally, anything flammable will be moved away from it.

3. Have you equipped your home with a fire extinguisher in or near the kitchen? Hopefully you have at least one fire extinguisher located in your home, ideally one that is near your kitchen. Make sure you know how to properly use the extinguisher, just in case it is ever needed.

4. How are you disposing of hot grease after use? The grease may not be on fire, but it could be hot enough to cause something in the trash to burn. You should let the grease cool a bit and then dispose of it in an old coffee can. Also, know the smoke points of the oils you cook with. Be sure to never subject a low-smoke point oil to high heat when cooking, as it could catch fire.

5. Is there a fire escape plan in place for your home? Thinking about the worst-case scenario is never fun, but it’s better to be prepared rather than unprepared if an emergency were to occur. Go over exit routes and designated meeting points with your family, making sure that everyone knows what to do.

Fire safety in the kitchen is an absolute necessity, as it can help prevent dangerous and destructive cooking fires. If your home has experienced damage from a cooking fire, know that SERVPRO® of Madison/Goodlettsville is here to make it “Like it never even happened.”

How Does SERVPRO® Stand Out? | SERVPRO® of Madison/Goodlettsville

5/15/2019 (Permalink)

Flooded basement, before and after

When choosing a service provider to take care of issues in your commercial or residential property, there’s nothing more valuable than the peace of mind that comes with selecting the right company to work with.

You can be assured that whether you’re dealing with routine maintenance such as duct or carpet cleaning or you’ve got large-scale water, fire or mold damage on your hands, SERVPRO® of Madison/Goodlettsville will provide you with outstanding service. Here’s why:

We Really Are Faster to Any Disaster

“Faster to any size disaster” is more than just our slogan.

While disasters may not have respect for your schedule, you can count on our 24/7 Emergency

Service to be there whenever you call.

The longer issues like mold, water and fire damage are allowed to fester, the more detrimental to your structure they can be, so whether it’s a weekend, a holiday or the middle of the night, we’re at-the-ready to get your repairs started right away.

We’re Certified Experts in the Field

Restoring your home or business is no light task, which is why we take our work seriously.

We have staff members certified by NADCA to clean ductwork on residential and commercial properties, so you can know you’re getting the best in the business. We also have a Master Water and Fire Restorer on staff, and we maintain contractor licensing to ensure we can do tasks ranging from small home repairs to large-scale commercial renovations.

We Stay Up-to-Date With the Latest

As technologies change, best practices for cleaning and restoration do, too. We ensure that we’re up to date with the latest industry standards set forth by the Institute of Inspection Cleaning and Restoration Certification by keeping up with new developments and providing employees with the ability to enroll in training courses.

This high level of training—combined with our state-of-the-art equipment and advanced tracking technology—allows us to provide you with the best restoration experience possible.

You can rest assured knowing that we have you covered for any cleaning or restoration needs because of our commitment to quality and customer service. Contact SERVPRO® of Madison/Goodlettsville to service your commercial or residential property 24 hours a day, 7 days a week. We'll be here to help.