Highly Trained Restoration Specialists

Our staff is among the most highly trained in the property damage restoration in Middle Tennessee. Each of our restoration technicians undergo a rigorous training program, focused on learning and executing SERVPRO job processes and most importantly customer service training. SERVPRO of Madison/Goodlettsville boasts one of the few Master Fire, Water, and Carpet Restorers in the State of Tennessee. The Master Restorer designation is the highest of its kind, so you can have confidence that our staff has guidance from a Master Restorer with the best experience, knowledge, and expertise in the Middle TN market. Each one of the Master Restorer designations for Fire, Water, and Carpet Cleaning means that our Master Restorer has tons of industry experience and knowledge to help you with your property loss in each respective area.  SERVPRO of Madison/Goodlettsville also has several NADCA certified technicians, who are highly trained in duct cleaning and air quality control. SERVPRO of Madison/Goodlettsville has the skilled management and staff to ensure that the fire damage, water damage, or mold remediation project at your home or business is resolved properly and with care. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of East Nashville, Madison, Goodlettsville offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)